General terms and conditions of sale

1. The following general terms and conditions apply to all agreements concluded by our company, which take precedence over any purchasing conditions of the customer.

2. The seller has the right to accept or refuse an order without giving reasons. The seller has the right to offer a similar product, without the buyer being able to receive any compensation for this.

3. The seller always gives an indicative delivery time. If this period is exceeded, the customer does not have the right to cancel the order, nor to claim interest or compensation of any kind.

4. The prices are deemed to have been established on the basis of the wages, rates and product prices applicable at the time of the current offer. They are subject to a proportional increase or decrease.

5. Unless otherwise agreed, we therefore reserve the right to apply new prices at any time to components of the services yet to be delivered, resulting from changes in factory prices, customs duties, exchange rates, transport prices, social laws or any other cause that may affect the cost price. The prices in our catalogues are for information purposes only and do not bind us.

6. If the buyer fails to meet his obligations, the seller reserves the right to terminate the agreement and claim damages for any breach of contract. This compensation is set at a fixed amount of 35% of the amount due for the sale.

7. Any cancellation of an order with our company must be made in writing and is only valid subject to written acceptance by the seller.

8. In case of cancellation, the customer is liable for a fixed compensation of 25% of the value of the order. This compensation covers the loss of income and fixed costs.

9. Any case of force majeure releases us from all liability and authorizes us to cancel any contract. For the interpretation of this article, force majeure is understood to mean any unforeseeable event that prevents the normal commencement or further execution of contracts. The same cases of force majeure cannot lead to the termination of the contract by the buyer and do not give him the right to find an alternative elsewhere at our expense.

10. Customers can request a return within a reasonable period after receipt of the products. This period is determined by VINALFOOD and may vary depending on the type of product and the nature of the order. A return request must be submitted in writing, by e-mail (admin@delloro.be). The request must contain a clear and detailed reason for the return. VINALFOOD reserves the right to assess each return request in advance and to decide whether the return will be accepted. If the return is the result of an error by VINALFOOD (for example an incorrectly delivered product or a product with a manufacturing defect), no administrative costs will be charged. In all other cases, where the return is not the result of an error by VINALFOOD, administrative costs will be charged. These costs amount to a fixed amount of € 15.00 per return request and an additional amount of € 5.00 per returned reference. The customer is responsible for the costs and the risk of the return shipment, unless otherwise agreed with VINALFOOD. Returned products must be returned in their original condition and packaging, unless otherwise agreed with VINALFOOD. VINALFOOD reserves the right to refuse returned products if they do not meet the stated conditions. After approval of the return, VINALFOOD will, depending on the situation, credit the purchase amount (minus any administrative costs). Private customers will be refunded immediately (as soon as we have an account number to make the refund). Professional customers will receive a credit note that they can deduct from a subsequent invoice. Only if the professional customer will no longer place orders with VINALFOOD, a request for refund of the credit note can be made in writing. Credit notes are never automatically refunded. These conditions apply in addition to the statutory provisions regarding the rights of the consumer.

11. Invoices expire on the due date without prior notice of default. In the event of late payment, compensation of 20% of the invoice amount, with a minimum of €75, is due by operation of law and without notice of default, to cover the resulting administrative costs, even if a bill of exchange has been accepted. It is agreed between the buyer and VINALFOOD that the delivered goods remain the property of VINALFOOD until the buyer has paid for the goods and services due in full. As long as payment has not been made, the products cannot be sold or diverted. In any case, payment remains due to Wommelgem. If an invoice is not paid on the due date, all amounts still due become immediately due and payable, regardless of the permitted payment method. Interest on late payment amounts to 2% above the official interest rate of the National Bank of Belgium and is calculated per day of delay from the invoice date.

12. Any natural or legal person who places orders on behalf of third parties or requests third parties to invoice shall guarantee these third parties in accordance with Article 1120 of the Civil Code and shall be personally liable for payment.

13. New equipment is covered by a one-year warranty, unless the manufacturer has specified a longer term. This warranty covers manufacturing and construction defects. Problems resulting from water or electricity supply failures or limescale deposits are not covered by the warranty. The customer must take precautions against limescale deposits. Damage cannot be claimed under the warranty. 

14. Any complaints must be reported to us in writing and in detail by registered mail WITHIN EIGHT (8) DAYS AFTER DELIVERY. After this period, deliveries and prices are considered to have been definitively accepted. In the event of manufacturing defects, our liability is limited exclusively to the manufacturer's warranty. Any objections to the invoice must also be submitted in writing within 8 days after the invoice date, failing which the invoice will be deemed to have been unconditionally accepted.

15. If financing or leasing is requested for the assignment, a refusal by the financial institution does not constitute grounds for cancellation of the assignment.

16. The goods travel at the buyer's risk, even in the case of free delivery.

17. In the event of a dispute, only the courts of the district of Antwerp are competent. Belgian law applies.

18. If for any reason any provision of the general terms and conditions is declared null and void, the remaining provisions shall remain in full force.